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Continue ShoppingPrivacy Policy
Last updated: 16 September 2026
This Privacy Policy explains how AURALIS (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit this website, contact us or place an order. It is published under the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.
1. Who we are
AURALIS is a womenswear store located at Shop No. 139, 1st Floor, Silver Harmony 2, Gota, Ahmedabad, Gujarat, India. You can reach us at info@auralisfashion.com or +91 97236 16495.
2. Information we collect
- Details you give us: your name, email address, phone number, billing and delivery address, and anything you write to us through the contact form, email, phone, WhatsApp or Instagram.
- Order details: the products you buy, order value, and any exchange or complaint requests.
- Account details: if you create an account, your login email and a securely stored password, your wishlist and order history.
- Payment information: payments are handled by third-party payment gateways. We do not see or store your full card number, CVV, UPI PIN or net-banking password.
- Technical data: IP address, browser and device type, pages visited and similar information collected through cookies and server logs.
3. How we use your information
- To process, pack, deliver and support your orders, including exchanges.
- To reply to your questions and send order and delivery updates.
- To send offers and news, only where you have agreed; you can unsubscribe at any time.
- To keep the website secure, prevent fraud and understand how the website is used so we can improve it.
- To meet our legal, tax and accounting obligations.
4. Consent
By using this website or placing an order you consent to the use of your personal data as described in this policy. You may withdraw your consent at any time by writing to info@auralisfashion.com; this will not affect anything done before you withdrew it, and we may be unable to process orders that need the data.
5. Who we share it with
We do not sell or rent your personal data. We share only what is necessary with:
- Payment gateways and banks, to process payments and refunds.
- Courier and logistics partners, to deliver your order.
- Service providers who help us run the store, such as website hosting and email.
- Government or law-enforcement authorities, where required by law.
6. Cookies
We use cookies to keep items in your cart, remember your preferences (such as dark mode) and understand website traffic. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may stop working.
7. How long we keep it
We keep personal data only as long as needed for the purposes above: order and invoice records are kept for the period required by tax and accounting laws, and other data is deleted or anonymised when it is no longer needed.
8. Security
The website uses SSL encryption, and access to customer data is limited to the people who need it to run the store. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
9. Your rights
Subject to applicable law, you can ask us to:
- tell you what personal data we hold about you and how it is used;
- correct or update inaccurate or incomplete data;
- erase data we no longer need to keep;
- stop sending you marketing messages;
- nominate another person to exercise these rights on your behalf in the event of death or incapacity.
Email info@auralisfashion.com with your request; we may need to verify your identity first.
10. Children
This website is intended for users aged 18 and over. We do not knowingly collect personal data from children without verifiable consent from a parent or guardian.
11. Links to other websites
The website links to other services such as Instagram and Google Maps. Their own privacy policies apply, and we are not responsible for their content or practices.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its “Last updated” date.
13. Grievance Officer and contact
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints and grievances can be sent to our Grievance Officer:
- Name: Grievance Officer, AURALIS
- Address: Shop No. 139, 1st Floor, Silver Harmony 2, Gota, Ahmedabad, Gujarat, India
- Email: info@auralisfashion.com
- Phone: +91 97236 16495
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.