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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Use the search bar at the top of the page, or browse the categories in the Shop menu.
Yes. Click the heart (“Add to Wishlist”) on any product to save it for later.
Availability is shown on each product page. If a size is sold out, it cannot be added to the cart.
Yes, you can check out as a guest. Creating an account lets you save your details and see your order history.
Payment Information
The payment methods available for your order are shown at checkout.
Yes. Payments are processed over an encrypted (SSL) connection by secure third-party payment gateways, and we never see or store your full card details. See our Privacy Policy.
Yes. Enter the code in the coupon field at checkout. Codes cannot be added after an order is placed.
Your order will not be confirmed and you can try again or choose another payment method. If money was deducted but the order was not confirmed, contact us with the details and it will be refunded to your original payment method.
Order & Returns
We offer size and colour exchanges within 7 days of delivery on unused items with tags intact. We do not offer refunds for change of mind; damaged or incorrect items are replaced or refunded. Full details are in our Returns & Exchanges Policy.
Email info@auralisfashion.com or call/WhatsApp +91 97236 16495 with your order number and the size or colour you would like. We will confirm eligibility and explain how to send the item back.
Contact us within 48 hours of delivery with your order number, photos and, if possible, an unboxing video. Once verified, we will send a replacement or refund the item.
Yes, for a different size or colour of the same product, subject to stock. See our Returns & Exchanges Policy.
Ordering from AURALIS
Choose your product and size, click “Add to Cart”, then go to checkout, enter your delivery details, choose a payment method and confirm. You will receive an order confirmation by email.
Yes. Once your order is dispatched we share tracking details where available, and you can check the status on our Track Order page. See also our Shipping Policy.
Contact us as soon as possible. Orders can be changed or cancelled before they are dispatched; prepaid cancellations are refunded in full to the original payment method.
Contact us within 48 hours of delivery with your order number and photos. Once verified, we will send a replacement or refund the item. See our Returns & Exchanges Policy.