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Continue ShoppingReturns & Exchanges
Last updated: 16 September 2026
We want you to love what you buy. If something is not right, this policy explains how exchanges, damaged items and cancellations work.
1. 7-day exchanges
You can request an exchange for a different size or colour of the same product within 7 days of delivery, provided that:
- the item is unused, unwashed and unaltered;
- all original tags and packaging are intact;
- the item is not marked as non-exchangeable on its product page.
Exchanges are subject to stock. If the size or colour you want is not available, we will contact you to agree on an alternative.
2. No refunds on change of mind
We do not offer cash refunds for change of mind or for sizing. Eligible items can be exchanged as described above.
3. Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered:
- contact us within 48 hours of delivery with your order number;
- share clear photos of the item and, where possible, an unboxing video.
Once verified, we will send a replacement at no extra cost or, if a replacement is not available, refund the amount paid for that item to your original payment method.
4. How to request an exchange
Email info@auralisfashion.com or call/WhatsApp +91 97236 16495 with your order number, the item, and the size or colour you would like. We will confirm whether the item is eligible and explain how to send it back.
5. Inspection
Returned items are checked when they reach us. If an item does not meet the conditions above, we may send it back to you.
6. Cancellations
You can cancel an order by contacting us before it is dispatched. For prepaid orders, the full amount will be refunded to your original payment method. Orders that have already been dispatched cannot be cancelled, but eligible items can be exchanged after delivery.
7. Refund timelines
Where a refund applies, it is issued to your original payment method once approved. It usually reaches your account within 5 to 7 business days, depending on your bank or payment provider.
8. Contact
Questions? Email info@auralisfashion.com or call +91 97236 16495. Complaints can also be sent to our Grievance Officer as described in our Terms & Conditions.